Shipping policy

Shipping Policy

Spectral Arts & Science LLC, dba DSC Labs

We ship all products from our facility in Van Nuys, California, USA. Each order is handled with care due to the precision and sensitivity of our products.

Processing Time

Most items are made to order and typically ship within 10–14 business days of order confirmation.

If your order is expected to take longer, we will notify you as soon as possible with an updated timeline.

If you need expedited processing or have a hard deadline, please contact us at dsc@dsclabs.com before placing your order.

Shipping Methods & Carriers

We primarily ship via UPS, FedEx, or DHL, depending on destination, item size, and service level.
Carrier selection is at our discretion unless otherwise arranged in advance.

Tracking information will be emailed to you once your order ships.

Domestic Shipping (U.S.)

  • Shipping rates are calculated at checkout.

  • Transit times typically range from 1–5 business days, depending on the destination and service level.

International Shipping

We ship worldwide using reliable international carriers.

  • Shipping rates and estimated delivery times vary by country.

  • Customs duties, VAT, and import taxes are the responsibility of the recipient and are not included in our shipping rates.

If you have specific brokerage instructions or would like to use your own shipping account, please contact us in advance.

Freight & Large Orders

For oversized or high-volume orders, we may arrange freight shipping.
We will contact you directly with shipping quotes or logistics if your order qualifies.

Address Accuracy

Please double-check your shipping address before submitting your order. DSC Labs is not responsible for delays or misdeliveries due to incorrect or incomplete address details provided at checkout.

Damaged Shipments

If your order arrives damaged, you must notify us within three (3) business days of delivery.
Contact dsc@dsclabs.com with your order number, a description of the damage, and supporting photos.